Terms of service
05.01.2017

Payment types

Currently you can choose between following payment methods:

  • by direct bank transfer to our bank account, all the information is shown to you upon submiting the order
  • Credit card (Visa, MasterCard) - the fastest and safest way to do business
  • PayPal - because of PayPal's high comission we are forced to charge extra 3,5 % from total order

 

* Please note that potential refunds are always refunded on your banking account.

* Please note that if founds fom credit card have already been captured, they will be returned to your bank account if you cancel the order (you need to provide bank information). Amount returned will be 3 % lower due to credit card fee.

 

Warranty

All products have a minimum of 1 year warranty unless stated otherwise. Warranty related issues are resolved at our shop Trgovina ROJAL. Buyer must take care of shipping costs when returning the item. Keep in mind that in order to process your warranty request as soon as possible, send the item(s) to the shops address where our service takes place.

Delivery time

Shipment will be send as soon as we get the confirmation of payment. Delivery time depends upon your location but it usually takes about 4-10 days.

Tracking your shipment

The shipment can be tracked using the tracking number you receive when the order is processed and handed over to the delivery carrier. You can track your shipment via tracking link received in the E-mail.

Legal issues

Shipments can be sent anywhere however there can be some legal limitations in various countries regarding specific types of products and or properties. Please inform yourself about these limitations before ordering. For some items you must provide us with a proof of your age (18years+), scanned ID card is enough.

Shipping costs

Shipping costs depend on your delivery location and can vary from country to country. There is a list of countries and shipping costs under INFORMATION tab DELIVERY. Also, free delivery is applied if the minimum purchase limit for free shipping is achieved. There are no additional expenses charged. Please be advised that if the delivery location is outside of the European Union, customs will inspect the package and charge you according to your countries import/export policy.

Prices

All prices are in Euros (EUR) and include VAT (value added tax). We reserve the right to change prices without notice. All orders received before price change are final - no additional charges will be made.

Confidentiality

All information which are personal in nature (credit cards, etc) are transfered via secured connection (SSL). No data will be past to 3rd party. We may use your data for customer support or e-mailing you about news and special offers if you subscribed to our mailing list.

Prize Game via Facebook Terms

  1. Participant must be over 18 years old
  2. Must agree to Facebook Terms
  3. When guessing the answer, participant can guess only once. Every comment counts as a guess.
  4. Winner will be published on Facebook and/or website
  5. Award will be given/sent to a winner with his/her's next order
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